A : Yes, in order for the Samsung technician to access and control your TV your TV must be connected to a stable high speed network. If your TV cannot access the internet or your network connection to the TV is unstable or slow you will receive a message that you are unable to connect to the Remote Management service.
A : Yes, the remote management system uses a secure connection between your TV and our server. All information is stored on Samsungs servers and no third party company has access to this information. No unwanted information can be sent to your TV or any malicious programs.
A : No, The Remote Management system only allows Samsung to connect to your TV for a session and once the connection is terminated Samsung cannot reconnect without a new session being initiated by you. Powering off the TV will also terminate any session immediately.
A : Yes the Samsung technician will be able to see the incoming signals picture. Through this the agent can determine if the problem is being cause by the signal or the TVs panel.
For Example: If the Samsung technician connects to the TV and can see a line in the image then he knows that that line is being created by the incoming signal not the TV. If the technician cannot see the line we know that there is a problem with the TV.
A : No, the Remote Management service is offered free of charge to our customers. Samsung strives to constantly provide our customers with the best support for their products. The Remote Management system is just an additional service we now offer to our customers.
A : Once connected to the TV an agent can control the TV as if they were in front of the TV itself and make any adjustment to the consumer settings in the TV. The agent can see a list of all the setting the TV was set to when you connect and save all settings that the TV has been set to when finished. So if you need to connect again the agent can quickly review which settings have been changed from the previous session.
A : A Samsung technician could see you through the built-in camera but only if they are accessing an app that uses the built in camera (Skype, Camera app, etc). The Samsung technicians will never access these types of apps while connected to your TV unless they are specifically asked to do so in order to test that particular apps functionality. You can set the camera to the closed position to prevent the technician from seeing you while accessing the application. There is no way for the technician to access your built in camera without your knowledge.